dhkbet stores only what an account needs — the details you register with, your wallet activity through bKash, Nagad or Rocket, and basic device logs — and dhkbet.cam runs without advertising cookies or third-party ad trackers. Access is for adults who may gamble under applicable local law, and you can ask for a copy, correction or deletion of your data by writing to [email protected].
WHAT WE STORE
Read What We Store and Why
dhkbet keeps a plain record of how information moves through dhkbet, and this page explains it with no legal padding. When you create an account we store the details you type in — name, mobile number, date of birth and the bKash, Nagad or Rocket number you deposit from — so your wallet and identity checks match.
Our servers also log technical data such as IP address, device type, browser version and the pages you open, because that is how we spot a stolen login or a duplicate account. We do not run advertising cookies or third-party ad trackers on this site.
Map blocks on our contact page load from an external provider only when you click them, and anything you send to [email protected] stays inside our support queue. Access is limited to adults who may legally gamble under applicable local law where they live; if you fall outside that group, please do not register.
You can ask for a copy of your data, request a correction, or ask us to close and delete your account by writing from your registered email. We act after a short identity check, and we keep records only as long as a licence, tax or dispute rule requires. Policy changes appear on this page with a new date at the top.
What we hold
Your registration details, deposit and withdrawal history through bKash, Nagad and Rocket, game activity, and basic device logs. That is the full set we use to run your account.
Why we keep it
Identity checks before withdrawals, fraud and duplicate-account screening, dispute handling, and the reporting our licence requires. We never sell your details or pass them to advertising networks.
Your choices
You can decline optional cookies, skip the map block, and ask for a copy, correction or deletion of your data at any time. Closing your account removes your profile.
How to ask
Email [email protected] from the address on your account, or use the form on our contact page. Say what you need and we reply once we know who you are.
ASK US DIRECTLY
Send Us a Privacy Request
Privacy questions deserve a real person, not a ticket that vanishes into a queue. Write to [email protected] from the email registered on your account and our privacy desk picks it up; requests for a data copy, a correction or full deletion are logged the same day they land.
If you sign in from Barishal or anywhere else in Bangladesh, the route is identical — no branch visit, no phone queue, no waiting for office hours. Keep your account number handy. We may ask one identity question before we act, and we say plainly if a request is something we cannot do.
Privacy email
[email protected] is the fastest route for data access, correction and deletion requests. Send from your registered address so we can match your account without extra steps.
Contact form
Our contact page form reaches the same support desk and keeps a copy in your own inbox. Useful when you want a written record of the date you asked.
Account settings
Signed-in users can change name, mobile number and password from account settings. Anything tied to identity verification, such as date of birth or registered wallet, goes through support.
SECURITY AND RETENTION
How dhkbet Handles Your Data
Data on dhkbet travels over TLS, and your password is stored as a hash — nobody here reads it in plain form. You can switch on SMS two-factor login for a second lock on the account. Retention follows purpose: support threads and chat logs are cleared on a rolling schedule, while wallet and verification records stay longer because tax and dispute rules demand it.
When a record is no longer needed we delete it instead of archiving it quietly. Ask us what we hold about you and we will show you.
Encrypted connections
Every page and payment callback on dhkbet runs over TLS. Your bKash, Nagad or Rocket PIN is entered inside the wallet app itself, never on our pages.
Hashed passwords
We store a one-way hash of your password and never display it back to you. If you forget it, the reset link goes to your registered email or mobile number.
Retention windows
Support tickets and chat logs are cleared on a rolling schedule. Wallet, deposit and verification records are held longer to meet licence, tax and dispute requirements, then deleted.
Limited staff access
Only named support and risk staff can open an account file, and every lookup is logged. You can request a copy of that activity by emailing [email protected].
PRIVACY QUESTIONS
Questions About Your Data
Most privacy questions we get are about what sits behind an account and who is allowed to see it. Below are the answers our support desk gives every day, written the way we would say them on chat. If yours is not here, send it to [email protected] and a person replies, not a script.
Nothing in this list changes the policy above; it just explains the same points in fewer words.
What personal data does dhkbet collect when I register?
Name, mobile number, email, date of birth and the wallet number you deposit from, plus your game and transaction history. Device and IP logs are added automatically each time you sign in.
Do you use advertising cookies or trackers on dhkbet?
No. dhkbet runs without advertising cookies or third-party ad pixels. Map blocks load from an outside provider only after you click them, and you can skip the map entirely.
How do I request a copy of my data?
Email [email protected] from your registered address and ask for a data copy. We verify your identity first, then send a file covering your profile, wallet activity and support history.
Can I delete my account and the data behind it?
Yes. Write to us and we close the account, then delete the profile and gameplay data we are not required to keep. Wallet and verification records stay for the period the rules set.
How long do you keep my deposit and verification records?
Support threads and chat logs are cleared on a rolling schedule. Deposit, withdrawal and identity records are held longer because licence, tax and dispute rules require them, then removed.
Will you tell me if this privacy policy changes?
We post the new version on this page with an updated date at the top. Where a change affects how we use your data, we email registered accounts before it takes effect.