You must be 18 or older to hold an dhkbet account, and you may only play from a place where online gambling is permitted under applicable local law. Identity review takes up to 48 business hours, withdrawal requests are handled within 24 hours of approval in business time, and our terms explain how offers, wagering and account access work.
THE POLICY ITSELF
Check What You Agree To When Joining
Opening an account at dhkbet means you accept these terms, so read them before you send money. You must be 18 or older, and you may only register where online gambling is allowed under applicable local law; checking that is your responsibility, not ours.
One account per person, and the name on your bKash, Nagad or Rocket wallet has to match the name you register with, because we do not pay withdrawals to a third-party wallet. Offers come with conditions attached. Cashback sits at 5% for eligible accounts. Bonus funds are there to play with, not to cash out on their own. Send clear documents the first time and you avoid a second check.
We update these terms when our products or local rules change, and the version live here is the one that applies from the day it is posted. An offer you already claimed stays on the terms you accepted.
Age and access
You need to be 18 or older and physically located somewhere online gambling is legal. Tell us straight away if your situation changes, and we will review what your account can do.
Your account details
Register your real name, date of birth and address. Identity review takes up to 48 business hours, and mismatched details are the most common reason a payout gets held back.
Offers and wagering
Every bonus on dhkbet states its own wagering condition. Play through the requirement before you request a withdrawal, and remember that bonus funds sit apart from your cash balance.
Changes and questions
Updated terms appear on this page whenever a product or local rule shifts. Email [email protected] if a clause affects an account action you are about to take.
TALK TO US
Reach dhkbet Support With a Policy Question
A terms question does not need a long ticket. Email [email protected] with your account number and the clause you are asking about, and our team answers in the order requests arrive, day or night in Bangladesh time. The /contact/ page carries the same address along with live chat for logged-in accounts, which is quicker when you want a reply mid-session. Attach a screenshot of the screen you were on.
A vague message costs you a day; a specific one usually clears in a single reply.
Email support
Send policy questions to [email protected] with your registered number and the exact clause. Written replies usually go out within a few hours and every message stays on record.
Contact page
The /contact/ page lists our support routes in one place, including live chat for logged-in accounts. Use it when a policy point affects an account step you are in the middle of.
Written confirmation
Ask us to confirm a ruling on wagering, limits or verification in writing. Keep that email, because it settles most disagreements faster than a fresh complaint opened weeks later.
DATA AND PRIVACY
See How We Store and Protect Data
We collect what an account actually needs: your name, date of birth, contact number and the wallet you pay from. Session cookies keep you signed in on your phone and remember your language, nothing more invasive than that. Closed accounts keep transaction records for the retention period our licence sets, and you can request a copy or a correction of your own file at any point.
What we collect
Your registration details, wallet number, device type and play history. We do not ask for anything a payment or verification step does not need, and we never sell that list.
Account security
Use a password you have not reused elsewhere and keep the one-time code to yourself. If a login looks wrong to you, change the password and message us the same day.
Cookies and sessions
Session cookies keep you signed in on mobile, so you are not typing a code each time you switch apps. Clearing browser data logs you out and starts a fresh session next visit.
Retention and requests
Transaction and identity records stay for the period our licence sets, even after an account is closed. Email [email protected] to request a copy of your data or a fix.
QUESTIONS WE HEAR
Browse the Age, Law and Account Answers
These are the terms questions our support desk handles most often, taken from real chats with players across Bangladesh. Start with the age, location and verification answers, since those three clear most disputes before they begin.
Each reply points to the clause that decides it, so you can act on it rather than guess, and a person on the /contact/ page can check your own account if the answer depends on your history.
What is the minimum age to play at dhkbet?
You must be 18 or older. We confirm age during identity review, and an account opened by anyone under 18 is closed, with any balance handled under these same terms.
Can I play from anywhere in Bangladesh?
Access depends on applicable local law where you are actually sitting, not where your SIM was issued. Check your own position before you deposit, because that responsibility sits with you.
Do I need to verify my identity before a withdrawal?
Yes. Identity review takes up to 48 business hours, and the name on your bKash, Nagad or Rocket wallet must match your registration. Send a clear photo ID the first time.
How long does a payout take once it is approved?
Withdrawal requests are handled within 24 hours of approval during business hours. Weekends and public holidays can push the money into the next business window, so plan around those days.
Can I set a deposit limit or close my account for a while?
You can ask us to cap your deposits or shut off access for a period you choose. Write in and we apply it, and it stays in place until you ask us to lift it.
How do I request a change to my details or data?
Email [email protected] from your registered address. Tell us what needs changing and why, and we confirm in writing what we can action and what our licence requires us to keep.